Terms & Conditions

TERMS AND CONDITIONS OF SALE TO THE PUBLIC
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1. The balance of purchase price is payable when the products have been installed or delivered in accordance with the term of the contract. Payment is to be made to the installer in cash or by cheque in favour of the Company or by completed credit card account documents.
2. The Customer will accept delivery, provide reasonable access to enable installation to be completed as soon as advised that the units are ready. If within 6 weeks of such advice an appointment for installation or delivery in accordance with the contract has not been fixed the balance of purchase price is then due and payable and installation or delivery will follow at a mutually convenient date. Unless otherwise agreed by the Company in writing the above terms and conditions shall apply to all orders place with us. Any stipulation or conditions contained in a customers order form which would conflict with any of these terms and conditions or in any way qualify or negative the same shall be deemed to be inapplicable to any order placed with us unless expressly agreed to by us in writing when acknowledging the order in question.
3. Our prices are based on the cost of goods or materials .labour, transport and maintenance of machinery ruling at the date when such prices were quoted or in the absence of a quotation when such prices were agreed in the event of the expense to us of performing the contract being increased or reduced directly by reason of any subsequent fluctuation in such cost we reserve the right after written notice to make a corresponding increase or reduction in our prices to meet any fluctuation.
4. When the Customer has ordered (by one or more contracts) a number of separate products, which can be supplied or fitted independently of each other, the Company will endeavour to install such products at dates as close as possible to each other but:
   (a) the Company shall be entitled to supply and install such products separately;
   (b) the Company may render separate invoices in respect of each such product;
   (c) payment in respect of each such invoice shall be due as provided in paragraph 1 even though some or all of the other products have not yet been supplied or fitted; and
   (d) we can accept no responsibility for the failure to supply or for any delay in supplying materials or goods which may be directly or indirectly to any act of God or force majeure, or in any war in which Her Majesty is engaged, invasion, riot, civil commotion, military or usurped power, any legislation, Government Order, Regulation or Direction, any strike or lock-out, any fire, accident, breakdown of machinery, any shortage of labour, equipment or spare parts affecting the production or transit of such materials or goods or any other cause or circumstances beyond our control or any abnormal conditions arising from any of the foregoing causes.
5. The delivery or installation period quoted is that anticipated at the time of the order and will be improved upon if at all possible, if the work is not completed within the delivery period stated in the contract, the Customer may serve notice on the supplier in writing,requiring that the work be completed within such reasonable period as the Customer may specify (in general the Company would accept six weeks as being reasonable). If the work is not completed within such extended period, the Customer may cancel the uncompleted work covered by the contract with out penalty to himself by the service of written notice to that effect on the supplier. Notwithstanding the foregoing the Company shall not be liable for any delay in the completion of the work which arises from causes beyond the reasonable control of the company and in the event that time has been made the essence of the contract, time shall not run during any period when delay on the account is operating. Whether written notice is being served to make time of the essence or cancellation is being effected after such notice, in the interests of certainty it is recommended that it sent by recorded delivery.
6. (a) The Company guarantees to repair or replace, free of all charges for labour and materials, any hermetically sealed double glazing unit supplied and installed by the Company which develops a fault, (including the fault of condensation between the glasses of the sealed units), due to defective materials of construction if written notice of any such fault of defect is given within 10 years of the date of installation. This guarantee does not apply to minor imperfections in glass or the incidence, prevention or elimination of condensation (accept between the glasses of a sealed unit).
   (b) The Company guarantees to replace free of charge any units which develop faults due to defective materials or construction and which have been supplied, but not manufactured, by them such as blinds, mechanical and electrical ventilators and window hardware for a period of one year from the date of this contract, or for such longer period as may be covered by the supplier's guarantee to the Company. In the event of any claim under the guarantee, the Company may make a service charge for the fitters time and travelling costs in attending the site to identify the fault and to effect the replacement.
   (c) The glass used is of the appropriate quality but may have minor imperfections as the Company cannot supply glass to a higher standard than the manufacturers can provide. The glass in hermetically sealed double glazing will comply to the Visual Quality Standard of the GGF.
   (d) The guarantee does not extend to damage or faults due accident, misuse or neglect
   (e) In the case of a contract of sale the rights set out in Paragraph 5 are given addition to, and not in substitution for, all the Customer's rights under common law or by statute.
   (f) THe Company gives such undertakings as to the title as are implied by section 12 of the Sale Of Goods Act 1979.
7. No undertaking can be given that Customer's existing doors, windows and / or frames can be removed so as to fit for re-use or any other purpose and they will be removed from the site and disposed of unless the Customer instructs the installer to leave them.
8. Where contracts are negotiated away from business premises,if you the customer are unhappy with your contract for any reason it can be cancelled and a refund of the deposit can be obtained by giving notice in writing addressed to the Company at City Windows, 1 Lancaster Drive, Vicars Cross, Chester, Telephone 0800 8620182 sent within seven days of the date on which the contract was signed; the cancellation form at the end of these terms may be used for this purpose. In the interest of certainty, it is recommended that any cancellation is sent by recorded delivery.ln the event of such cancellation being received by the Company an administration fee of £60 shall be deducted from any such deposit so returned. ¦
9. The Customer should ensure that any representation or promise made before or at the time of signature to the contract not included in the printed form of the contract is added in writing on the face of the contract and signed by the Customer and the Company or its agent. In this way there will be no doubt as to the terms of the representative or promise.
10. CUSTOMERS MATERIALS
    Although every care is taken, we cannot accept responsibility for damage or breakage whilst working , handling or storing Customer's materials.
11. LIABILITY
    These terms set out the entirety of the Company's liability and, save as expressly provided in them all other terms implied by statute, common law or otherwise are excluded.